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Sun Chemical embarks on ambitious quality program.
September 9, 2005
By: DAVID SAVASTANO
Providing quality products and services is an essential part of business. Nothing can irritate a customer more than having to return defective parts or struggling to solve problems. However, there is much more involved in satisfying customers. A company can offer an excellent product, but if the customer is frustrated by the way phone calls are routed or bills are processed, he or she may take their business elsewhere. In order to improve services, a variety of new business tec...
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